I continue to be blown away by Apple’s customer support. In a recent post I briefly mention how, on several occasions, I get brand new replacements for a funky iPhone or Airport Extreme. Or on another occasion was refunded nearly $300 on a purchase of 6 books (from Aperture) when I sent an email stating the cover had a slight red tint. I explicitly stated in the email that I was not looking for any compensation but wanted to know why the cover was not as color accurate as the rest of the book.
Anyway, today Apple has yet again demonstrated how superior customer service works. Today, Aperture 2 was released and I since I have been waiting for this day for months now I wanted to order it immediately. I also had a $100 store credit to use (iPhone rebate), but realized I didn’t have all the store credit info I needed to use it. A quick search on Google pointed me to Apple’s iPhone store credit page where I found an email address. Immediately after sending the email I received an automated response saying that they received my message and I would hear back from them in 48-72 hours. Lovely…the canned delay. However, I was pleasantly surprised when not even 30 minutes later I received a phone call (on my iPhone) from Apple who promptly gave me all the info I needed to use my store credit. Wow…awesome!
